G DOC welcomes feedback from patients and uses it to improves services. To give you feedback or to make a complain you can call us on 01452 389300 or complete and submit the simple online form below.
We follow NHS guidance on how to deal with complaints, which includes giving patients and families a dull and honest explanation when things go wrong and an apology when appropriate.
Even if there had not been a complaint, if we become aware that something has gone wrong with a patient’s care, we must inform the patient (or their carer). This is called a ‘Duty of Candour’.
If you want to know more about Duty of Candour, the full guidance on regulations is available at:
http://www.cqc.org.uk/sites/default/files/20150327_duty_of_candour_guidance_final.pdf