GDoc is a membership organisation and all 76 GP practices in Gloucestershire are our members and shareholders.
The practices have now formed 16 geographical clusters to enable them to work together and offer their patients new and improved services at scale.
The newly formed sixteen GP clusters are now working together to offer more appointments in the evenings, early mornings or at weekends.
Previously these extended access GP appointments have been provided by GDoc and funded through the GP Access Fund.
In the future this will be delivered via the NHS England ‘Improving access to general practice’ initiative. To support this move, in October the CCG commissioned four early cluster pilots in St Paul’s in Cheltenham; Aspen and Saintbridge in Gloucester; The Forest of Dean and Tewkesbury, Newent and Staunton.
These clusters are now offering more appointments to their patients outside of core hours (after 6.30pm or at weekends). Practices are working together in ‘clusters’ to offer this service, which means that if there isn’t an appointment available at the patient’s registered practice, they may be offered an appointment at another surgery close by.
Patients will be able to access these new appointments by calling their own practice as normal. Alongside the improved access appointments, these clusters are also trying out new and innovative approaches, using different clinicians, such as Advance Nurse Practitioners, Specialist Nurses and Physiotherapists, to improve the range of services they can provide.
The other 12 clusters will be providing improved access from April 2018 and they are currently developing their plans. With approval from the CCG, some may be able to go earlier from the middle of January. In the meantime, GDoc will continue to provide its Choice+ extended access GP appointments.
New IT systems are being introduced to enable access to patient records and sharing across the clusters. Practices will sign sharing agreements and patients will be asked for their consent.
GDoc will be supporting those member practices that need our support with the development and implementation of their plans and in providing GPs and other clinical staff where required.
We now also provide support through a Countywide service at weekends. This service is available to all practice’s in the County, through 111, OOH and the normal booking procedure from practices through our clinical system. These are available for urgent appointments that require no referrals in Gloucester, Cheltenham and Stroud on Saturday’s and Sunday’s.
Back Office Support
GDoc offers members a wide range of expert back office support services where they do not have the necessary expertise in-house or where practices are looking to innovate, extend services or work on a cluster-wide basis.
GDoc can provide specialist HR support services, ideal for any GP practice or small business operating in Gloucestershire.
GP practices, care homes and small businesses, are not in a position to employ HR specialists as this can be costly. The risk and exposure levels are still the same as any large business in respect to events, such as being taken to employment tribunals or time consuming and expensive disciplinary procedures.
With GDoc you will have access to experienced HR professionals who can provide an affordable solution to the problem of keeping up to date with all Human Resources issues, such as recruitment, induction, performance management and employee engagement.
GDoc are able to provide support on either a document-specific, project or retainer basis.
By buying the GDoc service we can ensure that you have tailored advice, guidance and support. This will ensure that you are compliant with current regulations and continue to be going forward. The advice will be practical, ensuring that you have the support to resolve matters, rather than be in a situation of continual issues.
Recruitment and Selection
GDoc can help with all your recruitment needs. We can recruit clinical and non-clinical staff as required.
We can support you by just aiding with interviews or we can undertake the entire recruitment process from start to finish, reducing the burden and impact on your staff.
We can assist you in determining your staffing needs, write job descriptions, undertake staff inductions and indeed write the induction programme for you.
We can assist or undertake the complete recruitment and selection process offering a varying level of support such as:-
Draft job descriptions and person specifications;
Advise on a suitable compensation and benefits package;
Create and place recruitment adverts;
Undertake the admin process of receiving all applications including shortlisting of candidates;
We can support the interview process and manage the entire interview event, including questions, assessment panels, tests and exercises;
We can issue contracts of employment and offer letters, along with ensuring that all references are taken up and meet requirements.
Working with GDoc to either manage or support the recruitment process for your practice or small business will save you time and money, allowing you to continue with doing your day to day duties. We will also ensure that the process will be robust and ensure that it gives you the greatest opportunity to select the right candidate for the role on offer.
GDoc has an experienced Project Management Team who can help support your business as required. We are able to complete your project on time and within budget with as little impact on your team’s time as possible.
GDoc has an experienced Business Development Team who can help support your organisation as required. We are able to support you with all your business development needs, giving advice, guidance and even carrying out the work on your behalf.
GDoc can offer marketing consultancy advice, from drafting a marketing strategy through to developing a suite of marketing materials to support your business
Communication and Engagement
Organisations succeed or fail on how well they communicate and engage with customers and staff. GDoc can offer a full service from developing an effective communications and engagement strategy through to carrying out the activity detailed in the plans.
Patient and Public Involvement
GDoc can offer advice and guidance on effective patient and public involvement and support you with the delivery of recommended plans.
GDoc has an experienced Admin Team who can help support businesses as required. We are also gaining a bank of Administration and Reception Staff that we can call on to support you should you need the additional staff capacity.